User Login/Logout: Shows each agent’s login and logout date and time for each login session.Ability to tune a broadcast participant radio frequency to different values.Radio speed-dial color notifications when participants are connected or not connected.mute, unmute, redial and drop participants) Ability to control each radio and telephone participant in the broadcast radio group (e.g.Configure broadcast radio and telephone speed-dial groups to collaborate with multiple teams on different radio waves and frequencies, including hotlines.AUDIO INPUT/OUTPUT MANAGEMENT TOOLS: Configure buttons to show tools controlling the usage of multiple audio devices, notifications, etc.SPEED-DIALS: Preconfigure speed-dials with the ability to change text and background colors for ease of identification.
Ability to initiate calls within the directory by double-clicking any record.Ability to search by city and partner codes.Ability to search using alphanumeric characters.Advance filters to instantly narrow the search for contact records.Central location to push updates to consoles from web admin.Expands users reach beyond preconfigured speed-dials to one or multiple corporate directories.RADIO, PHONE AND CORPORATE DIRECTORY MENU: Navigate menus to switch between radio, phone, and the corporate phone directory drop-down menus include hierarchical menus to access preconfigured speed-dials search functions.CALL HISTORY: Click anywhere within the call history table to open the call history window users can review details, tag and untag incoming calls.Includes a speed-dial alphanumeric search function. Speed-Dial Tree Menu: Hierarchical menus organize tab-sets and speed-dials for ease of access.VOX QUEUE INDICATORS: Post notifications in the call waiting list upon detecting an incoming transmission to avoid missing radio call-ins.RADIO AND TELEPHONY CALL CONTROL TOOLS: Dial-pad, redial, hang Up, hold, transfer, conference, and PTT.normal priority calls, transferred calls, direct calls) Call Priority can be configured to change an incoming call with text color based on its priority (e.g.Call Aging is designed to visually differentiate calls based on their arrival times while in the waiting list.
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