Because of this, you might find a faster resolution by working with them directly. Merchant disputes and chargebacks can take up to 90 days to reach a resolution, as the merchant is required by law to be given “ample time” to respond. We usually recommend contacting the merchant directly to try and resolve the situation first.
Depending on the outcome, they’ll be able to cancel and reissue cards as needed and get the fraudulent charges cleared up.ĭisputing an authorized debit charge with a merchant or service provider
#Dispute transaction update#
Once you submit, our team will review the dispute and email you back with an update within a few business days.We’ll ask you a few questions and give you a chance to provide any additional info or documentation.
Click on the three dots icon in the bottom right of the transaction details card, and select Dispute Transaction.Find the transaction you want to dispute and click on it to open the transaction details.Go to Transactions from your left sidebar menu.This will prevent further charges from going through if you suspect fraud.
Disputing a fraudulent or unauthorized debit transactionįirst, freeze your card through the Mercury dashboard. If it's within 60 days from the charge date, you can dispute a debit card transaction directly from your dashboard, either because you suspect it might be fraudulent or because you’re unable to resolve an issue with a merchant or service provider.
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